Terms for Services

Internet Access. Installation and service activation (after signing up the contract)

CORPORATIVE INTERNET, HOME INTERNET, DIAL-UP, DATA TRANSMISSION

type of connection period
Optical/Cable up to 15 days
Cable UTP up to 15 days
Wireless up to 4 days
DSL up to 45 days
Dial-Up up to 1 hour

 

Registration and provision of AS and IP addresses: up to 15 days

Other services : up to 3 days

Time for responding to service quality complaints: 1 day

For complaints
e-mail: info@web.am
phone: 28-60-99

Restoration of interrupted service providing.
In case when the services are interrupted due to the device/devices that provide the connection:

type of connection period
Optical/Cable up to 4 days
Cable UTP up to 1 day
Wireless up to 2 days
DSL up to 2 days
Dial-Up up to 1 day

 

News about the causes of connection fall which are not due to “WEB” is presented in www.web.am site.